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FAQ

  • What is iDonate™?

    Memorial Blood Centers’ iDonate™ is a web-based computer assisted self interview program that allows blood donors like you to answer required health history questions independently, in a private setting at a time that’s convenient for you.

  • How does it work?

    You can access iDonate™ from MBC.org on the day of your donation. Using this web-based format—accessible from any computer with internet access—you are able to answer health history questions confidentially, print out a bar-coded receipt that contains your hidden responses, and bring it with you to your donation appointment.

  • How far in advance can I complete my health history questions using iDonate™?

    Your health history questions can only be completed on the same day of your blood donation. Online interviews completed prior to 12:00 AM the day of donation will be invalid and you will have to repeat the interview at the time of your donation.

  • What are the benefits of using iDonate™?

    Because you will have already completed your required health history questions prior to your appointment, the donation process will potentially be shortened—reducing time away from work and personal commitments.

  • Are the responses kept confidential?

    Yes, the only personal information printed on your donor receipt is your name. In addition, iDonate™ is designed to timeout after a period of inactivity so no one can access your confidential health history responses.

  • What equipment is needed to use iDonate™?

    You’ll need high-speed internet access. A high quality laser printer and paper are also recommended. Some ink jet printers may not provide a high enough quality barcode for the scanners to read.

  • What types of software and web browsers are compatible with iDonate™?

    iDonate™ has been shown to work on Windows computers running Windows XP, Windows 7 and Windows 8 iDonate™ has been shown to work on Apple computers running Mac OSX 10.8 iDonate™ has been shown to work with Internet Explorer versions 6+, Google Chrome, Firefox and Safari iDonate™ is not currently supported on Android or Apple iOS mobile devices Thank you for your understanding, and for giving the gift of life to a patient in need.

  • What are the technical requirements and limitations?
    • iDonate™ has been shown to work with Internet Explorer, Google Chrome, Firefox and Safari.

    • iDonate™ is compatible with Windows and Mac OS 10.8. 

    • iDonate™ has been shown to work on Windows computers running Windows XP, Windows 7, and Windows 8.

    • iDonate™ requires Adobe Reader version 9.4 or newer.

    • iDonate™ is not currently supported on Android or Apple iOS mobile devices.

    • NEW! Upon completion of iDonate™ online, you can choose to email yourself a receipt and display on your mobile device at your appointment.

    • Memorial Blood Centers cannot provide technical support outside of our own network boundaries. We apologize for any inconvenience this may cause.

  • What if I can’t access iDonate™ from my work computer?

    Memorial Blood Centers makes the iDonate™ available, securely through standard protocols, to all internet users. However, access to it may be restricted on some employers' or service providers' networks, for reasons of their own. If you have difficulty accessing or completing the iDonate™, please contact the technical support team at your organization. Memorial Blood Centers cannot provide technical support outside of our own network boundaries.

  • Will I have to answer the questions again when I arrive to donate?

    Typically not. An MBC staff member will scan your iDonate™ donor receipt and review your responses. In rare instances, you may have to answer the questions again at the time of donation if: Your donor receipt is lost, or the bar code on the receipt cannot be read by the scanner. iDonate™is not completed on the same day as your blood donation. If computer systems are down at the time of your donation if:

    • Your donor receipt is lost, or the bar code on the receipt cannot be read by the scanner.

    • iDonate™is not completed on the same day as your blood donation. 

    • If computer systems are down at the time of your donation.

  • What if I answer a question incorrectly?

    You will have the opportunity to go back and correct your answers at any time during the interview process by selecting the “Review Answers” button. If you have already completed the interview and printed your iDonate™ donor receipt, you should notify a Collections Specialist of your desire to change an answer.

  • What if I’m not sure how to answer a question?

    Using iDonate™, you can skip a question and review it with a Collections Specialist at the time of your donation.

  • Am I required to answer my health history questions using iDonate™?

    No. You will continue to have the option to complete your health history interview one-to-one with a Collections Specialist at the time of your donation.

  • Does iDonate™ ask different questions than a typical health history interview?

    No. All blood donors are asked the same required health history questions—regardless of the format used to answer them.

  • What if I lose my donor receipt?

    Please print, save, or email your receipt to yourself. If you lose your receipt you will need to complete a new health history questionnaire, either online or at the donation site.

  • What if I am unable to make my appointment after I have completed iDonate™?

    Memorial Blood Centers realizes our donors sometimes face scheduling issues that can interfere with their appointments. However, because your interview responses must be answered on the day of your donation, you will need to answer them again if you reschedule your donation for another day.

  • Why do I have to answer health history questions every time I donate?

    All donors complete a new health history interview before each donation as a safety measure for both the recipient and the donor.